Operations Associate - Electronic Payments

Job Description

The Operations Associate plays a crucial role in managing various payment functions, including payment entry and verification. This position also involves handling small departmental projects or tasks as needed.

RESPONSIBILITIES:

•    Create Wire Transfers: Process wire transfers received via fax and phone, ensuring accuracy and timeliness.
•    Payment Verification: Verify payments and perform callbacks to confirm transaction details, maintaining high standards of security and accuracy.
•    Customer and Branch Support: Respond to inquiries from customers, branches, and other back offices through phone and email, providing clear and helpful information.
•    Effective Communication: Demonstrate strong communication skills when interacting with appropriate personnel, ensuring smooth operations and collaboration.
•    Cross-Training: Participate in cross-training activities to learn additional duties within the department, enhancing versatility and team support.
•    Payment Research: Investigate payment discrepancies and errors, providing solutions and ensuring corrective actions are taken.
•    Learning and Certification: Show willingness to learn various payment rail rules and pursue relevant certifications to stay updated with industry standards.
•    Documentation: Maintain accurate records of all transactions and activities, ensuring compliance with company policies and regulatory requirements.
•    Issue Resolution: Address and resolve any issues or discrepancies related to payments, working closely with other departments to ensure timely resolution.
•    Collaboration: Work closely with other departments to support overall business operations and achieve organizational goals.

Qualifications

• High School diploma or equivalent;
• Proficiency in Microsoft Office Products (Excel, Word, Access)
• Excellent communication and organizational skills;
• Ability to multi-task and be detail oriented
• Ability to work in a fast paced environment.

Essential Functions:

•    Education: High School diploma or equivalent.
•    Technical Skills: Proficiency in Microsoft Office Products (Excel, Word, Access) to manage and analyze data effectively.
•    Communication Skills: Excellent verbal and written communication skills to interact with diverse stakeholders.
•    Organizational Skills: Strong organizational abilities to manage multiple tasks and maintain attention to detail.
•    Adaptability: Ability to work efficiently in a fast-paced environment, handling pressure and meeting deadlines.

ESSENTIAL FUNCTIONS:
•    Physical Requirements: Ability to sit or stand for extended periods of time during work hours.
•    Dexterity: Sufficient hand and finger dexterity to operate a computer keyboard, mouse, and other computer components efficiently.
•    Communication: Ability to converse and exchange information with all levels of staff within the organization, fostering a collaborative work environment.
•    Data Handling: Ability to observe, perceive, identify, and translate data accurately, ensuring precise information management.

Company Profile

Please click here to access a list of benefits for which this position is eligible. Additional information regarding United's Mission, Values and Culture can be found here.

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.