ACH Operations Associate

Job Description

The Operations Associate is responsible for managing assigned daily, weekly, or monthly tasks related to ACH Processing. The incumbent must adhere to the Bank’s policies, procedures, and Federal regulations for handling exception and dispute items. The working hours for this position are from 11:30 AM to 8:00 PM.

Responsibilities

• Electronic Payment Disputes: Process electronic payment disputes for bank customers within stated Service Level Agreements (SLA) and regulatory time frames.
• ACH Transaction Review: Meet strict daily deadlines for the review and/or approval of suspended ACH Origination batches.
• Over Limit Activity: Review over-limit activity for ACH Origination clients and prepare documentation for management approval in a timely manner.
• Research Tasks: Investigate ACH items, missing payments, and other discrepancies as requested by internal staff.
• Financial Institution Communication: Communicate with other financial institutions for both outgoing and receiving requests of various natures.
• Internal Communication: Demonstrate the ability to communicate clearly and concisely with various internal departments, ensuring smooth operations and collaboration.
• NACHA Rules: Show willingness to learn NACHA rules and regulations and demonstrate the ability and willingness to gain appropriate certifications as needed.
• Cross-Training: Participate in cross-training of other duties within the department as assigned.
• Deposit Corrections: Research and clear deposit corrections efficiently.

Qualifications

• Education: High School diploma or equivalent.
• Technical Skills: Proficiency in Microsoft Office Products (Excel, Word, Access) to manage and analyze data effectively.
• Communication Skills: Excellent verbal and written communication skills to interact with diverse stakeholders.
• Organizational Skills: Strong organizational abilities to manage multiple tasks and maintain attention to detail.
• Adaptability: Ability to work efficiently in a fast-paced environment, handling pressure and meeting deadlines.

Essential Functions

• Physical Requirements: Ability to sit or stand for extended periods of time during work hours.
• Dexterity: Sufficient hand and finger dexterity to operate a computer keyboard, mouse, and other computer components efficiently.
• Communication: Ability to converse and exchange information with all levels of staff within the organization, fostering a collaborative work environment.
• Data Handling: Ability to observe, perceive, identify, and translate data accurately, ensuring precise information management.

Company Profile

Please click here to access a list of benefits for which this position is eligible. Additional information regarding United's Mission, Values and Culture can be found here.

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.