Branch Operations Officer

Job Description

The Branch Operations Officer assists the branch staff with day-to-day operational support and works closely with appropriate Branch Operations Manager to ensure all audit, legal reporting is efficiently and effectively operating.  

RESPONSIBILITIES:

• Work closely with appropriate Branch Operations Manager to ensure all the day-to-day activities pertaining to the audit, legal, reporting and support help desk within branch operations are properly functioning and completed in a timely manner.
• Assist Retail management with maintaining and implementing operational procedures to compliment efforts to meet market and branch goals.
• Responsible for responding to inquiries to include policies, procedures, branch balancing, and all other operational questions from branch staff.
• Perform audits to ensure policies and procedures are being followed and to minimize risk
• Assist in providing appropriate training to branch staff.
• Assist in implementation and troubleshooting of Bank products and services.
• Knowledgeable on all bank products and services.
• Provide approvals to branches for Overdrafts, Wires, Cashier’s Checks and other items as assigned.
• Be knowledgeable, refer and support all United products and services when possible.  Support and encourage efforts to refer and sell all United products and services.
• Provide excellent customer service to all customers (both internal and external), per UB “United @ your service” standards.  
   

Qualifications

• High School diploma required, Bachelor’s degree preferred
• Minimum of three (3) years branch or branch operations experience required
• Ability to travel up to 20%
• Proficiency in Microsoft Office products
• Ability to lift up to 50 lbs.
• Demonstrated ability to be flexible and adaptable in a fast paced environment
• Ability to work independently and in a team environment and promote team work among staff
• Demonstrate ability to meet deadlines and multi-task
• Excellent written and verbal communication skills 
• Knowledge of appropriate core banking systems
• Excellent customer service skills

KEY COMPETENCIES:

• Dependability
• Regulatory and Compliance focused
• Accuracy
• Interpersonal Skills
• Excellent communication skills
• Time Management

Essential Functions:  

• Sitting or standing for extended periods of time.
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data
• Ability to travel via air, rail, automobile and/or bus.
• Ability to lift heavy items up to 50 lbs.

Company Profile

Please click here to access a list of benefits for which this position is eligible. Additional information regarding United's Mission, Values and Culture can be found here.

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.