Operations Associate
Date: Jun 6, 2022
Location: Charleston, WV, US, 25387
Company: United Bank
Job Description
The Operations Associate is responsible for coordinating the functions of, and facilitating open communication between the various parties involved in the management of United Bank’s Digital Self-Service channel (ATMs/ITMs), including, but not necessarily limited to, retail offices, service providers, cash couriers, transaction processors, network operations, terminal drivers, hardware/software managers, network infrastructure, and other internal departments. This position strives to meet the department goals of minimizing terminal outage events and reducing customer impacts when these events occur. Assists department management with different projects and tasks to help improve the overall efficiency of the Electronic Banking department
RESPONSIBILITIES:
•Manage cash fulfillment, deposit pick-ups (DPUs), residual balancing, emergency cash (E-Cash) and cash courier scheduling.
•Confirm vendor services and verify invoicing for service partners.
•Communicate service needs with retail office staff to actively troubleshoot device outages; work with staff to remediate outages where possible and promptly facilitate service calls when necessary.
•Assist in the consolidation, preparation, and analysis of data relating to the core goals of digital self-service management (minimize downtime, maximize transactions).
•Provide support, as needed, to the alternate roles/responsibilities within Electronic Banking and other bank departments
Qualifications
•High School diploma or equivalent required
•Competent in Microsoft Office Products (Excel, Word, Outlook) required
•Ability to communicate orally and in writing effectively required
•High level of accuracy and great attention to detail required
•Ability to multi-task and meet required deadlines
•Ability to comprehend and interpret Bank policies and procedures, and Banking regulations required.
Essential Functions:
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Sitting or standing for extended periods of time.
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Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
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Ability to converse and exchange information with all levels of staff within organization.
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Ability to observe, perceive, identify, and translate data
Company Profile
Nearest Major Market: Charleston West Virginia
Job Segment:
Bank, Banking, Administrative Assistant, Finance, Administrative