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Operations Associate

Date: Nov 27, 2022

Location: Charleston, WV, US, 25387

Company: United Bank

Job Description

The Operations Associate is responsible for coordinating the functions of, and facilitating open communication between the various parties involved in the management of United Bank’s Digital Self-Service channel (ATMs/ITMs), including, but not necessarily limited to, retail offices, service providers, cash couriers, transaction processors, network operations, terminal drivers, hardware/software managers, network infrastructure, and other internal departments. This position strives to meet the department goals of minimizing terminal outage events and reducing customer impacts when these events occur. Assists department management with different projects and tasks to help improve the overall efficiency of the Electronic Banking department



•Coordinate vendor service schedules for self-service devices throughout the United Bank footprint.
•Manage cash fulfillment, deposit pick-ups (DPUs), residual balancing, emergency cash (E-Cash) and cash courier scheduling.
•Confirm vendor services and verify invoicing for service partners.
•Communicate service needs with retail office staff to actively troubleshoot device outages; work with staff to remediate outages where possible and promptly facilitate service calls when necessary.
•Assist in the consolidation, preparation, and analysis of data relating to the core goals of digital self-service management (minimize downtime, maximize transactions).
•Provide support, as needed, to the alternate roles/responsibilities within Electronic Banking and other bank departments


•High School diploma or equivalent required
•Competent in Microsoft Office Products (Excel, Word, Outlook) required
•Ability to communicate orally and in writing effectively required
•High level of accuracy and great attention to detail required
•Ability to multi-task and meet required deadlines 
•Ability to comprehend and interpret Bank policies and procedures, and Banking regulations required.



Essential Functions:


  • Sitting or standing for extended periods of time.
  • Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
  • Ability to converse and exchange information with all levels of staff within organization.
  • Ability to observe, perceive, identify, and translate data

Company Profile

At United, we value all of the relationships we have built since 1839. We are committed to providing each relationship with an unmatched level of service. While we offer competitive products, services, rates, and technology, the level of service we provide and our commitment to building relationships is what sets us apart from our competitors. Our 211 full-service banking offices and 15 loan origination offices in West Virginia, Maryland, Virginia, Ohio, Georgia, Pennsylvania, North Carolina, South Carolina and Washington, D.C. are each built on customer service and commitment to the community. United is backed by a history of safe, sound and secure banking practices that have allowed us to navigate through decades of changing economic environments. Because of this, our employees, customers, shareholders and communities can rely on us to be their banking partner for decades to come. We are committed to nurturing an inclusive culture that is reflective of the communities we serve; celebrates diversity of thought, backgrounds, and experience; promotes respect and a shared purpose; and aligns with our core values.  Member FDIC. Equal Housing Lender. Equal Opportunity Employer.

Nearest Major Market: Charleston West Virginia

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