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Product Specialist, Sr

Date: Jul 21, 2022

Location: Charleston, WV, US, 25387 Durham, NC, US, 27707 Martinsburg, WV, US, 25401 North Myrtle Beach, SC, US, 29582 Mount Pleasant, SC, US, 29464 Morgantown, WV, US, 26505 Charleston, WV, US, 25301 Charlotte, NC, US Myrtle Beach, SC, US, 29577 Greer, SC, US, 29650 Beckley, WV, US, 25802 Morgantown, WV, US, 26508 Wilmington, NC, US, 28403 Raleigh, NC, US, 27609 Parkersburg, WV, US, 26101

Company: United Bank

Job Description

The Product Specialist, Senior is responsible for the support of large/complex products and/or services, including the assistance of customers and service partners across a broad range of needs.  S/He often manages projects within the assigned product or service area or is a key contributor on behalf of that product or service in larger projects. S/He creates and updates procedures and reviews for accuracy and completeness the procedures developed by Product Analysts and Product Specialists. The incumbent designs and creates reports needed to measure and monitor the efficiency, accuracy, volume, profitability, security, risk and/or timeliness of assigned businesses and analyzes same for variances that warrant management attention. As a subject matter expert, the incumbent is expected to identify and make recommendations to improve the quality, timeliness, and efficiency of assigned products/services and/or contribute to their implementation.. The incumbent participates and/or leads process improvement efforts and ensures their effective implementation.  S/He may also be responsible for configuration management of assigned applications.     

 

 

RESPONSIBILITIES:

 

•Provides support to customers and/or service partners related to the operation and administration of assigned products/services.  Support includes, but is not limited to, researching and resolving complex problems, performing maintenance functions, researching and answering product-related questions on capabilities and options, and creating/delivering training.  
•Oversees the creation of designated reports in a timely and accurate fashion.  Identifies and recommends improvements in the accuracy and efficiency of the reporting process.  Analyzes report output to identify variances that warrant management attention and recommends action. 
•Actively participates in the testing and implementation of system and procedural changes, especially with respect to the documentation of said changes and test results. 
•Assists management in maintaining complete and accurate records needed to document production and demonstrate compliance with audit and regulatory requirements.

Qualifications

•High school diploma or equivalent required
•Bachelor’s degree in Business, MIS, or other relevant field and a minimum of three (3) years of progressive Operations or technical support experience; or a minimum of eight (8) years progressive Operations or technical support expertise with demonstrated communication, analysis, and problem-solving skills required. 
•Prior management experience highly desired. 
•Professional certifications or experience with Accredited ACH Professional, Certified Treasury Professional, Professional Project Manager, LEAN, and/or Six Sigma highly desired. 
•Programming and/or software support experience highly desired. 
•Prior experience developing and leading process improvement initiatives, including proficiency in applicable applications used for flowcharting/workflow highly desirable
•Prior banking experience managing system configuration highly desirable
•Demonstrated understanding of workflows and system requirements to the degree necessary to write procedures, generate reports, and/or provide support to customers and service partners.
•Ability to function as a subject matter expert on assigned products and services when working with vendors, Operations management, professional or trade associations, etc.
•Experience contributing to or leading projects with successful outcomes (i.e., the fulfillment of approved project requirements within an agreed upon time and budget) 
•Demonstrated proficiency with Microsoft Office products.
 

Company Profile

At United, we value all of the relationships we have built since 1839. We are committed to providing each relationship with an unmatched level of service. While we offer competitive products, services, rates, and technology, the level of service we provide and our commitment to building relationships is what sets us apart from our competitors. Our 211 full-service banking offices and 15 loan origination offices in West Virginia, Maryland, Virginia, Ohio, Georgia, Pennsylvania, North Carolina, South Carolina and Washington, D.C. are each built on customer service and commitment to the community. United is backed by a history of safe, sound and secure banking practices that have allowed us to navigate through decades of changing economic environments. Because of this, our employees, customers, shareholders and communities can rely on us to be their banking partner for decades to come. Member FDIC. Equal Housing Lender. Equal Opportunity Employer.


Nearest Major Market: Charleston West Virginia

Job Segment: Lean Six Sigma, Six Sigma, Business Process, Technical Support, Testing, Management, Technology