Share this Job

Software Applications Engineer

Date: Aug 16, 2022

Location: Charleston, WV, US, 25301 Sterling, VA, US, 20166 Alexandria, VA, US, 22314 Morgantown, WV, US, 26505 Wheeling, WV, US, 26003 Manassas, VA, US, 20110 McLean, VA, US, 22101 Parkersburg, WV, US, 26101 Fairfax, VA, US, 22030 Arlington, VA, US, 22207 Leesburg, VA, US, 20176 Fairfax, VA, US, 22030 Ashburn, VA, US, 20147 Chantilly, VA, US, 20151

Company: United Bank

Job Description

JOB SUMMARY:

The Software Applications Engineer’s role is to act as the primary liaison between Technical Services and select business departments in support of the department's business applications. Software application engineers will be responsible for a portfolio of business applications.  This position will require working closely with fellow Technical Services team members and internal customers to identify and translate business process needs and requirements into actionable application deployment and solution opportunities for the organization.

 

RESPONSIBILITIES:

  • Provide support, which may include administrating, maintaining, and troubleshooting application software, backend servers, and supporting technical infrastructure.
  • Help ensure applications are properly configured, maintained, and operated to meet organizational security requirements. 
  • Serve as an escalation point to the help desk to support end users and resolve more complex issues.
  • Help document issue resolution and provide the help desk with solutions to common issues. When needed, design, deliver, and improve in-house documentation, associated training programs, and related courseware.
  • Representing Technical Services, serve as the technical liaison to the business line, and between United Bank and the application vendor or software provider.
  • When major upgrades or new solutions are needed, work with business units to help plan, design, launch, and support efficient technology solutions. Help ensure new applications are properly designed and implemented to meet organizational security requirements.
  • Within portfolio of applications, provides support for specialized ancillary application hardware such as printers, scanners, signature pads, etc.
  • Utilize established tracking systems and/or develop tracking systems to account for the existence and status of specialized business line software applications; e.g. employee utilization, licenses, O.E.M., version level, release level, fix level, patch level, and operating documentation.
  • Using in-depth knowledge of the solution and environment, actively look for ways to enhance performance of all new and existing software and applications.
  • Conduct research on hardware and software products to justify recommendations and to support purchasing efforts.
  • Assist Technical Services Change Management staff to define, create, and follow change management procedures for applications within portfolio.
  • Where necessary, coordinate and perform in-depth testing, end-user reviews, etc., to enhance and optimize solutions and resolve issues.
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

Qualifications

  • College diploma or university degree in the field of science, math, engineering, or general studies and/or 5 years equivalent work experience.
  • Working knowledge of Project Management concepts.
  • Familiarity with overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
  • Knowledge of overseeing the linking of cross-functional applications between disparate business units and systems.
  • Experience with securing integration scenarios using appropriate authentication, authorization, non-repudiation, and data encryption methods.
  • Strong knowledge of system and software quality assurance best practices and methodologies.
  • Knowledge of relational database design and management techniques.

 

KEY COMPETENCIES:

  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written, oral, and interpersonal communication skills.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.

 

ESSENTIAL FUNCTIONS:

  • Ability to sit, stand, kneel, and bend for extended periods of time.
  • Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, power tools, and other computer components.
  • Ability to converse and exchange information with all levels of staff within organization.
  • Ability to observe, perceive, identify, and translate data

Company Profile

At United, we value all of the relationships we have built since 1839. We are committed to providing each relationship with an unmatched level of service. While we offer competitive products, services, rates, and technology, the level of service we provide and our commitment to building relationships is what sets us apart from our competitors. Our 211 full-service banking offices and 15 loan origination offices in West Virginia, Maryland, Virginia, Ohio, Georgia, Pennsylvania, North Carolina, South Carolina and Washington, D.C. are each built on customer service and commitment to the community. United is backed by a history of safe, sound and secure banking practices that have allowed us to navigate through decades of changing economic environments. Because of this, our employees, customers, shareholders and communities can rely on us to be their banking partner for decades to come. Member FDIC. Equal Housing Lender. Equal Opportunity Employer.


Nearest Major Market: Charleston West Virginia

Job Segment: Testing, Help Desk, Information Technology, Bank, Banking, Technology, Finance