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Operations Associate

Date: Oct 13, 2021

Location: Dunbar, WV, US, 25064

Company: United Bank

Job Description

The Operations Associate is responsible for the timely processing of documentation related primarily to managing the vehicle title portfolio. This position is responsible for working within the regulatory guidelines and service levels established by the department. The ideal candidate should possess some knowledge of loan documentation.




•Monitors and manages vehicle title reports 
•Processes vehicle title transfers and releases
•Communicates with internal departments, dealerships and customers on title issues 
•Communicates with various DMVs on title issues and works to bring them to resolution
•Learn and become efficient in using the DealerTrack System 
•Sort and distribute daily mail within office location 
•Perform other related duties as assigned or directed


•High School diploma or equivalent required
•Proficiency in Microsoft Office Products (Excel, Word, Access) is required
•Excellent communication and organizational skills;
•Ability to multi-task and be detail oriented
•Ability to work in a fact paced environment 

•Analysis – notices discrepancies and inconsistence with information provide by different resources, identify information needed to clarify a situation, and seek information from appropriate sources.
•Collaboration – ability to develop, maintain, and strengthen relationship with others inside and outside the organization who can provide information, assistance or support the department to meet goals and objectives.
•Communication – ability to ensure that information is passed on to others who should be kept informed on a regular and consistent basis using multiple channels or means to communicate, keep his/her manager informed about progress and problems.  
•Teamwork – ability and desire to work cooperatively with others on a team and provide assistance to others when needed.
•Thoroughness – ensuring that work and information are complete and accurate; following up with others to ensure commitments have been fulfilled.
•Flexibility – openness to different and new ways of doing things; willingness to modify to new organizational structures, procedures and technology.
•Technical/Professional Knowledge – possesses, acquires, and maintains the technical/professional knowledge required to do the job effectively and to create solutions.  Technical/professional knowledge is demonstrated through problem solving, applying professional judgment, and performance.

Essential Functions: 
•Sitting or standing for extended periods of time.
•Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
•Ability to converse and exchange information with all levels of staff within organization.
•Ability to observe, perceive, identify, and translate data


This job description is not intended to be all-inclusive and the employee will also perform other duties as assigned.  It is not an employment contract.  United Bank reserves the right to modify job duties or job descriptions at any time.  

Company Profile

At United, we value all of the relationships we have built since 1839. We are committed to providing each relationship with an unmatched level of service. While we offer competitive products, services, rates, and technology, the level of service we provide and our commitment to building relationships is what sets us apart from our competitors. Our 211 full-service banking offices and 15 loan origination offices in West Virginia, Maryland, Virginia, Ohio, Georgia, Pennsylvania, North Carolina, South Carolina and Washington, D.C. are each built on customer service and commitment to the community. United is backed by a history of safe, sound and secure banking practices that have allowed us to navigate through decades of changing economic environments. Because of this, our employees, customers, shareholders and communities can rely on us to be their banking partner for decades to come. Member FDIC. Equal Housing Lender. Equal Opportunity Employer.

Nearest Major Market: Charleston

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