Sales Associate

Date: May 16, 2024

Location: Morgantown, WV, US, 26505

Company: United Bank

Job Description

The Sales Associate is responsible for performing daily branch and customer service duties; providing customers with efficient and accurate transaction processing; promoting business by providing quality customer service and handling routine customer inquiries; providing customer referrals for products and services on a daily basis and have the ability and desire to interact in a team environment and be willing to contribute to the team efforts.

 

 

RESPONSIBILITIES:

  • Operate with accuracy and efficiency the appropriate core banking systems and a sales associate window as follows:
    • Accept deposits, verify cash deposits, endorsements and comply with Regulation CC requirements and bank deposit policies.
    • Accept payments for all loans/lines of credit. 
    • Process the redemption of U.S. Savings Bonds.
    • Process night depository, ATM and mail deposits, if applicable.
    • Provide additional customer services including processing/issuance of official bank checks and credit card cash advances
  • Balance assigned cash daily and maintains strict adherence to security procedures and sole control of cash drawer and assigned cash limits
  • Adhere to cash differences/controllable losses policy
  • Identify customers, by understanding  and obtaining proper documentation of identification, obtains and/or verifies endorsements/payees, cash, and checks/withdrawals/transfers and obtains supervisor approval for authorization at bank-established cash limits, including the determination of the availability of sufficient funds, exclusion of stop payments and holds
  • Verify signatures and account ownership as required. Exercises discretion, judgment, and initiative regarding transaction problems and inquiries
  • Comply with all department and company policies, procedures and overall security;
  • Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including adhering to KYC, OFAC, and Information Security policies and procedures.
  • Contribute to the responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans
  • Ensure delivery of excellent customer service throughout the Bank by adhering to sales and @ your service standards .
  • May be responsible for branch opening/closing procedures
  • May escort customers to safe deposit boxes in accordance with the Bank’s safe deposit box policy and security procedures
  • May assist in opening/closing of branch vaults under dual control
  • As needed, order, receive, verify, and distribute cash in accordance with bank policy
  • Promote and maintain positive relationships with all internal and external customers
  • Contribute to the fulfillment of the Bank’s objectives and goals by performing as a team member in allocating and coordinating the workflow
  • Responsible for keeping current and being knowledgeable in order to communicate the Bank’s products and services to clients.
  • As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled hours

Qualifications

  • High school diploma or equivalent;
  • Successful completion of the Bank’s in-house Sales Associate Training Program.
  • Previous customer service contact experience is highly desired.
  • Ability to demonstrate a sales oriented professional demeanor
  • Excellent communication skills
  • Experience in handling money preferred

  • Proficiency in Microsoft Office Products (Word, Excel) required
  • Understanding and working knowledge of appropriate core banking system is a plus
  • Detailed oriented;
  • Strong interpersonal skills;
  • Professionalism and confidentiality is essential
  • Ability to travel as business necessity arises to other branch locations to ensure proper staffing on a daily basis
  • Flexibility on work schedule as business needs arise

 

 

KEY COMPETENCIES:

  • Customer Service
  • Interpersonal Skills
  • Dependability (Attendance & Punctuality)
  • Task Management

 

ESSENTIAL FUNCTIONS:

  • Sitting and standing for extended periods of time.
  • Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components.
  • Ability to converse and exchange information with all levels of staff within organization.
  • Ability to observe, perceive, identify, and translate data
  • Ability to travel via airplane, automobile, bus and/or train

Company Profile


Nearest Major Market: Morgantown

Job Segment: Outside Sales, Bank, Banking, Information Security, Sales, Finance, Technology