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Customer Care Specialist-Peak

Date: Nov 21, 2020

Location: Parkersburg, WV, US, 26101

Company: United Bank

Job Description

The Customer Service Representative (CSR) is responsible for providing courteous, professional assistance via telephone to the bank's customers and branches.  In addition, CSRs will direct calls to other areas within the bank and perform operations support functions within the department, as needed                                                                                                                                                       
RESPONSIBILITIES:

  • Answer incoming calls in an accurate and professional manner
  • Apply bank-provided training to fulfill requests from customers regarding their accounts and banking related services
  • Process customer orders and applications for service, maintenance and termination
  • Assist other callers by directing them to the appropriate department within United Bank
  • Troubleshoot and resolve first level customer complaints
  • Handle complex customer situations referred by Customer Service Associate along with receiving incoming customer calls
  • Learn new bank services and technology on an ongoing basis
  • Perform other administrative support responsibilities as department needs arise
Qualifications
  • High School diploma or equivalent required
  • Minimum of one (1) year of call center or banking working environment required
  • Basic computer navigation in a Windows based environment required
  • Strong interpersonal and customer service skills
  • Strong verbal and written skills
  • Ability to work flexible hours including Saturdays as scheduled is required
  • Ability to perform simple mathematical calculations for problem resolution
  • Ability to work in a structured/scheduled work environment within a fast paced environment
  • Ability to perform role with minimal daily supervision

 

KEY COMPETENCIES:

  • Dependability, Attendance & Punctuality
  • Customer Service focused
  • Time Management
  • Interpersonal Skills
  • Communication Skills

 

Essential Functions:

  • Sitting and speaking for extended periods of time.
  • Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components and ability to use telephone equipment
  • Ability to converse and exchange information with all levels of staff and customers
  • Ability to observe, perceive, identify, and translate data
Company Profile

<span style="font-family:"Arial",sans-serif">With over 180 years of experience, United Bank is one of the region’s premier banks with locations in West Virginia, Virginia, Washington, DC, Maryland, Ohio, and Pennsylvania. A subsidiary of United Bankshares, Inc., with dual headquarters in Washington, DC and Charleston, WV, we are a full service financial institution with nearly $20 billion in assets.

<span style="font-family:"Arial",sans-serif">At United Bank, our people are our greatest asset. Our company is a perfect fit for hard-working, driven individuals as we provide a culture that is entrepreneurial, efficient, relationship-based and service-oriented. United is proud of our record of growth and our commitment to service - not only to our customers, but also to the communities in which we live and work.

<span style="font-family:"Arial",sans-serif">United encourages our employees to become involved in the community and in professional activities, and we provide continued training and other support to help all employees achieve their full potential.


Nearest Major Market: Marietta

Job Segment: Bank, Banking, Administrative Assistant, Call Center, Customer Service, Finance, Administrative