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Commercial Card Specialist

Date: Sep 7, 2022

Location: Vienna, WV, US, 26105

Company: United Bank

Job Description

  • Handles customer service primarily for commercial card clients. Compiles and analyzes business documents for new and existing commercial card accounts.  Works with Commercial Loan Officers in obtaining credit approval. Works with all levels of staff within United’s Holding company regarding business account inquiries and obtaining documentation.  Educate employees within the organization on the business product and what type of documents are required.



  • Compile and prepare documentation for commercial card accounts. Read and comprehend business organizational documents, i.e. Articles of Organization, By-Laws, etc.
  • Reviews BusinessCard documentation and identifies any issues and takes appropriate action to ensure the documentation packages are complete per departmental guidelines.
  • Handles Commercial Card inquiries from both employees and customers 
  • May review monthly reissue report for business accounts which do not meet automatic renewal for delinquency and accounts requiring annual review.  Obtain financials, credit reports, prepare Worksheet, account information and forward to commercial loan officer along with write up to determine if account should be renewed.  If account currently delinquent notify collections of the status and commercial loan officer to contact customer for resolution. Requires follow up on approvals or financials if not received. 
  • Ensure declination letter is sent to customer if credit request is denied.
  • May maintain revenue sharing log, copies of agreements and ensure accounts are coded on FDR.
  • Maintain log sheet and referral forms for tracking officer and salesperson responsible for the account.
  • May do new account entry for commercial and consumer customers
  • Second checks for commercial and consumer accounts
  • May do daily Visa card management audit for limit increases.
  • May do National Address updates
  • Serves as back-up for new account entry with monitoring CD-061 New Account Journal.
  • Processes returned statements
  • Responsible for CRA reporting to HMDA. Requires tracking and preparing Excel report.
  • Performs Visa vendor matches
  • May prepare monthly volume report for distribution.
  • Exception balancing
  • May serve as back-up for payments
  • May serve as back-up to Admin Asst for adjustments, both online and adjustments from settlement clerk.
  • May serve as Ready Reserve back-up.


  • High School diploma or equivalent is required
  • Minimum of one (1) year of professional working experience, preferably in Banking environment
  • Minimum of one (1) year of data entry experience is preferred
  • Proficiency with Microsoft Office products required
  • Basic accounting and data entry skills
  • Ability to perform simple mathematical calculations
  • Excellent verbal and written communication skills is required
  • Ability to work well independently and in a team environment
  • Excellent customer relations skills
  • Excellent telephone skills



  • Attention to Detail
  • Organization Skills
  • Accuracy
  • Flexibility and Adaptability

Essential Functions:

  • Sitting for extended periods of time.
  • Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components.
  • Ability to converse and exchange information with all levels of staff within organization.
  • Ability to observe, perceive, identify, and translate data

Company Profile

At United, we value all of the relationships we have built since 1839. We are committed to providing each relationship with an unmatched level of service. While we offer competitive products, services, rates, and technology, the level of service we provide and our commitment to building relationships is what sets us apart from our competitors. Our 211 full-service banking offices and 15 loan origination offices in West Virginia, Maryland, Virginia, Ohio, Georgia, Pennsylvania, North Carolina, South Carolina and Washington, D.C. are each built on customer service and commitment to the community. United is backed by a history of safe, sound and secure banking practices that have allowed us to navigate through decades of changing economic environments. Because of this, our employees, customers, shareholders and communities can rely on us to be their banking partner for decades to come. Member FDIC. Equal Housing Lender. Equal Opportunity Employer.

Nearest Major Market: Marietta

Job Segment: Data Entry, Loan Officer, Administrative Assistant, Bank, Banking, Finance, Administrative