Fraud Prevention Supervisor

Job Description

JOB SUMMARY: 

The Fraud Prevention Supervisor is responsible for managing all facets of fraud detection, prevention, and response. This includes developing, implementing, and managing anti-fraud controls focused on prevention and deterrence, monitoring through use of fraud detection software and reporting, and continuous improvement of existing anti-fraud controls. Responsible for assessing the level of risk and make decisions which directly impact the customer experience and risk to the bank. Incumbent is responsible for managing overall fraud prevention and detection strategies and must have advanced knowledge of regulations/acts that pertain to the Unit functions.

RESPONSIBILITIES:
•    Proven ability to identity and detect fraud and deception through reviewing daily reports and using several tools and fraud detection systems cross functionally to uncover fraud, mitigate exposure and manage the overall fraud prevention program and daily activities.
•    Oversee the research and analysis of customer account activity, identifying irregular patterns; recognizing and actioning potential cases of fraud and takes mitigation steps to prevent future fraud.
•    Manage and ensure proper and timely reporting of qualified events to the BSA Team for further action.
•    Provide support and recommendations on recorded data and remarks utilizing core provider and fraud software keeping remarks consistent and recorded data at a minimum.
•    Manage the Bank's fraud prevention software and make recommendations for enhancements to the software to better identity fraudulent activity.
•    Facilitate and maintain positive relationships with law enforcement and external institution Risk/Fraud Departments.
•    Expertly leverage data and analytics to uncover patterns, trends, and insights to mitigate and prevent fraud and make recommendations based on analysis to improve process or procedures. 
•    Educate staff on fraud behaviors outside alert review through the examination of transaction records, customer data and account activity.
•    Provides advice and guidance to staff and branch teams when conducting fraud reviews. 
•    Efficiently manage and prioritize fraud alerts, reports, and detection tools to achieve positive results.
•    Ensure compliance with all regulations.

Qualifications

SKILLS/QUALIFICATIONS:
•    High School Diploma or equivalent required. Bachelor's degree highly desired
•    Minimum of eight (8) years of progressive fraud experience required; Three (3) years’ experience in a team leadership or management position is highly desired. 
•    CFE and/or CFCI Certification required.
•    Subject matter expertise in detecting, preventing, and reporting fraud.
•    Experience including budgeting, scheduling, tracking, monitoring, and reporting within projects or programs.
•    Advanced time management skills which utilize high-level strategies that aid staff in managing time, productivity, and effectiveness.
•    Advanced level Microsoft Office skills: ability to import, create formulas, pivot tables, export data and run reports in Microsoft Excel; ability to quickly learn new software applications.
•    Advanced knowledge of Banking laws, operation functions, systems, payment channel operating rules, policies, and procedures
•    Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees.
•    Has advanced analytical, detail, and organizational skills and demonstrates the ability to solve complex problems by reviewing related information with no oversight.

KEY COMPETENCIES:
•    Leadership
•    Compliance Focused
•    Strategic Management
•    Decision Making Accountability

Essential Functions:
•    Sitting for extended periods of time.
•    Ability to efficiently operate a computer keyboard, mouse and other computer components.
•    Ability to converse and exchange information with all levels of staff within organization.
•    Ability to observe, perceive, identify, and translate data

Company Profile

Please click here to access a list of benefits for which this position is eligible. Additional information regarding United's Mission, Values and Culture can be found here. 

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.