Client Service Associate

Job Description

The primary function is to support the Institutional Services Group of the Wealth Management Division and designated Relationship Managers/Advisors in day-to-day client contact, relationship management, trust and investment account administration, sales, marketing, compliance requirements, and other functions as required to maintain excellent relationships with clients, prospects, external professional advisors and internal business partners.

RESPONSIBILITIES MAY INCLUDE:

• Support in the administration of trust, investment, retirement accounts.
• Daily transaction processing, securities transfers, cash and check requests, gifts, deposits, routine client information requests and updating client information
• Monitor and review daily reports for accuracy, action items, resolution and follow-up. 
• Assist with account opening, asset transfer, account terminations, and special asset management.
• Responsible for performing daily account administration and client service activities such as processing checks, generating daily reports, reviewing cash balances and processing of trade instructions. 
• Respond to Audit and internal compliance requests as necessary.
• Responsible to handle certain routine to moderately complex client matters and undertake research or take needed action to resolve. 
• Serve as direct back-up to other team/office support professionals to provide team-based coverage. Coordinate client meetings, including scheduling, dining arrangements, travel, security and other related activities.
• Prepare client meeting materials; assist with the preparation of presentation materials for meetings in collaboration with relationship teams or other departments to ensure deadlines are met.
• Assist in the completion of expense reports and other related requirements for professionals.
• Review pertinent account information on the trust accounting system daily to identify overdrafts and resolve other issues with the Account Officer(s).
• Review accounts monthly and prepare the annual account reviews. Review and organize the account file, ensure statements and distributions are set up and tax documentation is in order. Responsible for clerical and administrative support such as data entry, email, updating reports, faxes, appointment scheduling, travel coordination, and sales support.
• Develop a strong knowledge of Wealth Advisory functions, policies, procedures and best practices. 
• Participate in special projects and identify process improvements.

Qualifications

• High school diploma or equivalent is required.   Bachelor’s degree is highly desired.
• Minimum of two (2) years of working experience in a professional related position is required or requirement may be substituted with a bachelor’s degree in a related field such as business administration or finance and prior work or educational experience in analyzing and interpreting financial and investment concepts.
• Advanced level proficiency in Microsoft Office products (Microsoft Word, Excel, and PowerPoint) required
• Prior banking or wealth management-related experience is highly desired
• FINRA licenses (S7, S66, Life & Health) or ability to obtain is highly desired
• Expected to become familiar with and learn Wealth Management/Brokerage products
• Excellent written and verbal communication skills required
• Strong organizational skills required
• Ability to multi-task and work both in team settings and independently in a fast-paced environment to meet deadlines required
• Ability to interact in a professional demeanor with all levels of staff, including Executive Management, and customers required
• Strong focus on customer service skills required

 

KEY COMPETENCIES:

• Professionalism
• Microsoft Office Proficiency
• Detail oriented
• Customer service-focused
• Self-motivated and reliant

 

Essential Functions:

• Sitting for extended periods of time
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components
• Ability to converse and exchange information with all levels of staff within organization
• Ability to observe, perceive, identify, and translate data

Company Profile

At United, we value all of the relationships we have built since 1839. We are committed to providing each relationship with an unmatched level of service. While we offer competitive products, services, rates, and technology, the level of service we provide and our commitment to building relationships is what sets us apart from our competitors. Our 211 full-service banking offices and 15 loan origination offices in West Virginia, Maryland, Virginia, Ohio, Georgia, Pennsylvania, North Carolina, South Carolina and Washington, D.C. are each built on customer service and commitment to the community. United is backed by a history of safe, sound and secure banking practices that have allowed us to navigate through decades of changing economic environments. Because of this, our employees, customers, shareholders and communities can rely on us to be their banking partner for decades to come. At United, our strength is our people, and we are committed to nurturing an inclusive culture that is reflective of the communities we serve; celebrates diversity of thought, backgrounds, and experience; promotes respect and a shared purpose; and aligns with our core values. Member FDIC. Equal Housing Lender. Equal Opportunity Employer.