Operations Associate

Date: Jul 3, 2024

Location: Westover, WV, US, 26501

Company: United Bank

Job Description

The Operations Associate is responsible for opening of mail, preparation, processing and balancing of all image lockbox items presented for payment.



  • Opening and processing of all payments received by mail in an accurate and timely manner.
  • Preparing and sorting of payments received for balancing/extraction accurately, meeting the desired deadlines.
  • Scanning, keying, and balancing of payments received in an accurate and timely manner, meeting the desired deadlines.
  • Maintenance of equipment daily and resolution of problems as they occur. 
  • Other duties as assigned


  • High School diploma or equivalent;
  • Proficiency in Microsoft Office Products (Excel, Word, Access)
  • Excellent communication and organizational skills;
  • Ability to multi-task and be detail oriented
  • Ability to work in a fast paced environment.


Essential Functions:

  • Sitting or standing for extended periods of time.
  • Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
  • Ability to converse and exchange information with all levels of staff within organization.
  • Ability to observe, perceive, identify, and translate data
  • Ability to work the off normal hours schedule as position requires

Key Competencies:

  • Communication Proficiency – ability to communicate effective with internal and external stakeholders, especially via digital or remote channels, such as conference call, online chat, and email.
  • Dependability – produces consistent work and can apply company policies and business strategies evenly to each task and assignment.
  • Detail Oriented – pays attention to the details and makes a conscious effort to understand root causes, rather than simple effects.
  • Collaboration – ability to develop, maintain, and strengthen relationship with others inside and outside the organization who can provide information, assistance or support the department to meet goals and objectives.
  • Teamwork – ability and desire to work cooperatively with others on a team and assist others when needed.
  • Thoroughness – ensuring that work and information are complete and accurate; following up with others to ensure commitments have been fulfilled.
  • Flexibility – openness to different and new ways of doing things; willingness to modify to new organizational structures, procedures and technology.

Company Profile

Please click here to access a list of benefits for which this position is eligible. Additional information regarding United’s Mission, Values and Culture can be found here.


At United, our strength is our people, and we are committed to nurturing an inclusive culture that is reflective of the communities we serve; celebrates diversity of thought, backgrounds, and experience; promotes respect and a shared purpose; and aligns with our core values.


Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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